Privacy Policy

Trusted Hands Care Group (“Trusted Hands”) is committed to protecting the privacy and security of your personal information.

At Trusted Hands, we are committed to being transparent about how we collect and use your data. We want you to trust us with your information. This page explains how we meet the requirements of current data protection laws.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.


We will comply with data protection law. This says that the personal information we hold about you must be:

  1. Used lawfully, fairly and in a transparent way.
  2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  3. Relevant to the purposes we have told you about and limited only to those purposes.
  4. Accurate and kept up to date.
  5. Kept only as long as necessary for the purposes we have told you about.
  6. Kept securely.


  1. The types of personal information that we collect and use on our website

We collect:

Questions, queries or feedback you leave, including your email address if you contact us.

If you complete one of our email forms, we collect email address and other personal data such as your name and telephone number. If you have signed up for one of our email alerts, we may collect information on how you use our emails – for example, which links you click on.

Your Internet Protocol (IP) address, and details of which version of the web browser you used.

Information on how you use the site, using cookies. Cookies are small pieces of information, used by most websites, to identify your computer. We do not use cookies to identify you personally. For more information please see the last section of this document.

  1. Why do we collect your personal information?

We only collect data which helps us to communicate with you. We will never sell, trade or rent your personal information to others.

  1. Your rights relating to the information we hold about you

You can find out what information we hold about you by contacting us on.

You can ask us not to use any of the information we collect.

You can ask us to delete or stop processing your data.

If we communicate with you for marketing purposes, we will give you the option to stop these communications every time we contact you.

  1. How do we keep your data safe?

We store your data on our secure servers.

  1. How long will we keep your data?

We will keep your data until you ask us to delete it or stop processing it or until we no longer need to communicate with you.

  1. The legal basis we rely on to use your information

EU GDPR Article 6 (a) and (f) provide us legal basis to collect and process your personal data to provide you information about our services as these articles refer to your legitimate interest and consent.

  1. How to contact us:

If you would like further information or to change the way that we communicate with you please contact us on +44 (0)1902 393 940 or email: [email protected].


Westbury House

Westbury Street





+44 (0)1902 393 940


Click here to download our brochure which provides a useful summary of the information on our website.

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